Privacy Policy

1. Introduction

Clear Q AB ("Clear Q", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy describes how we collect, process, and protect your personal information when you interact with our website, services, or communications.

Clear Q AB is a Swedish limited company with organization number 559263-1732, headquartered in Arlöv, Sweden. We are the data controller for the personal data we collect from you, meaning we determine the purposes and means of processing your personal data.

If you have any questions about this policy or our data practices, you can reach us at info@clearq.se.

2. What Data We Collect

We collect various types of personal data to provide and improve our services. The categories of data we may collect include:

Personal Identification Information: Name, email address, phone number, company name, and job title when you fill out our contact forms, schedule consultations, or communicate with us.

Technical Data: IP address, browser type and version, operating system, device type, and other technical information automatically collected when you visit our website.

Usage Data: Pages visited, time spent on pages, click patterns, referral sources, and other browsing behavior collected through analytics tools.

Communication Data: Messages, inquiries, feedback, and any information you share with us through email, contact forms, or other communication channels.

Service Data: Project details, requirements, technical specifications, and other information related to the services we provide to you.

3. How We Use Your Data

We use your personal data for the following purposes:

To provide and improve our services, including responding to your inquiries, delivering consulting services, and managing our business relationship.

To communicate with you about our services, project updates, respond to your requests, and provide customer support.

To send marketing communications about our services, industry insights, and events — only with your explicit consent or where we have a legitimate interest.

To comply with legal obligations, including accounting, tax, and regulatory requirements applicable to our business.

For legitimate business interests, such as improving our website, analyzing usage patterns, and ensuring the security of our systems.

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

Consent: When you have given explicit consent for specific processing purposes, such as receiving marketing communications or non-essential cookies.

Contract Performance: When processing is necessary for the performance of a contract with you, such as providing consulting services you have requested.

Legal Obligation: When we need to comply with legal requirements, such as retaining accounting records or responding to lawful requests from authorities.

Legitimate Interests: When processing is necessary for our legitimate business interests, provided your rights and interests do not override these interests. This includes improving our services, preventing fraud, and ensuring network security.

5. Data Sharing

We may share your personal data with the following categories of recipients:

We do not sell your personal data to third parties. Your data is never shared for third-party marketing purposes without your explicit consent.

Third-Party Service Providers: We engage trusted service providers who help us operate our website and business, such as hosting providers, analytics services, email communication platforms, and payment processors. All providers are subject to strict contractual obligations to protect your data.

Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or in response to a valid request from law enforcement or regulatory authorities.

Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred as part of that transaction. We will notify you of any such change.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

The retention periods vary depending on the type of data:

When data is no longer needed, it is securely deleted or anonymized.

Contact and communication data: Retained for the duration of our business relationship plus 24 months after the last interaction.

Contract and service data: Retained for the duration of the contract plus 7 years to comply with Swedish accounting and tax regulations.

Technical and usage data: Retained for 26 months from the date of collection.

Marketing consent records: Retained until you withdraw your consent or for 3 years after the last interaction.

7. Your Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at info@clearq.se. We will respond to your request within 30 days as required by GDPR.

Right to Access: You can request a copy of the personal data we hold about you.

Right to Rectification: You can request correction of inaccurate or incomplete personal data.

Right to Erasure: You can request deletion of your personal data when it is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing: You can request restriction of processing under certain circumstances.

Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.

Right to Object: You can object to processing based on legitimate interests or direct marketing.

Right to Withdraw Consent: You can withdraw your consent at any time where processing is based on consent. This does not affect the lawfulness of processing before withdrawal.

8. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device when you visit a website.

We use necessary cookies for website functionality, analytics cookies to understand usage patterns, functional cookies to remember your preferences, and (with your consent) marketing cookies to deliver relevant content.

For detailed information about the cookies we use, please visit our Cookie Policy page. You can manage your cookie preferences at any time through our cookie settings.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Swedish Authority for Privacy Protection (IMY) within 72 hours and inform affected individuals as required by law.

Encryption of data in transit using TLS/SSL protocols.

Encryption of sensitive data at rest.

Strict access controls and authentication procedures.

Regular security audits and vulnerability assessments.

Employee training on data protection and privacy best practices.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate parental consent, we will take steps to delete that information promptly.

If you believe we have collected data from a child, please contact us immediately at info@clearq.se.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will update the "Last updated" date at the top of this policy.

If we make material changes, we will notify you by email (if we have your contact information) or through a prominent notice on our website. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: